Patient Centered Health Care Is The Dominant Model Of Health Service Delivery

1700 Words Sep 25th, 2016 7 Pages
Patient-centered health care is the dominant model in health service delivery. Within this framework, patient satisfaction has emerged as an important indicator of the quality of patient care (Brown, Stewart, McCracken, et al, 1986). The significance of patient satisfaction is further emphasized by evidence that satisfied patients are more likely to adhere to treatment, benefit from their health care, and have a higher quality of life. Additionally, Patient satisfaction data have been used for quality assurance and accreditation of hospitals and rehabilitation centers (Draper & Hill, 1995). Beyond these quality assurance imperatives, patients’ views and concerns should be essentially important to clinicians because they can inform improvements in the quality and outcomes of care (Wagner & Bear, 2009, p. 693). With the growing number of physical therapy clinics in today’s market, and where patients are becoming more involved with their healthcare secondary to having greater access to information and higher expectation for the quality of care they receive, satisfying the patients is very important. Consequently, physical therapy clinics are being challenged to provide the best customer satisfaction as possible, secondary to the saturation in the marketplace of physical therapy. The increasing of physical therapy clinics has allowed patients more choices in providers. Additionally, physicians have been under pressure to decrease referrals for physical therapy, by…

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