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1137 Words Apr 21st, 2012 5 Pages
DO YOU NEED TO COMPLETE THIS TRAINING?
Although all 2012 TAP site volunteers need to complete Volunteer Standards of Conduct (VSC) training, not all need to complete it in this specific format.
• Site Assistants, Translators and Technology Assistants should complete the training contained in this document Tax Preparers, Quality Reviewers, Greeters/Screeners and Site Leaders all complete some in-person training, which already includes VSC. These volunteers do not need to complete the training in this document, unless otherwise instructed by a Ladder Up staff member or trainer.



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WHAT ARE THE STEPS TO COMPLETE VSC?
If you’ve determined you need to complete VSC in this format, please do the following:
1. 2. Read the material
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I will follow the Quality Site Requirements (QSR).
(Certification; Intake/Interview Process; Quality Review Process; Reference Materials; Volunteer Agreement; Timely Filing; Title VI: Civil Rights Act of 1964; Site Identification Number; Electronic Filing Identification Number; Security, Privacy and Confidentiality)

2. 3.

I will not accept payment or solicit donations for federal or state tax return preparation. I will not solicit business from taxpayers I assist or use the knowledge I gained about them (their information) for any direct or indirect personal benefit for me or any other specific individual. I will not knowingly prepare false returns. I will not engage in criminal, infamous, dishonest, notoriously disgraceful conduct, or any other conduct deemed to have a negative effect on the VITA/TCE programs. I will treat all taxpayers in a professional, courteous, and respectful manner.
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FAILURE TO COMPLY WITH STANDARDS OF CONDUCT
Violating any of the Standards of Conduct or creating harm to taxpayers in any way may result in: • • • • • Termination of the partnership between the

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