Pain Management Care Case Study

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On 10/19/17 the Administrative Officer for the PM&R Service Glenn Butorac contacted Mr. Tressel (9738) regarding a “White House Complaint” (Exec VA64276). Mr. Tressel stated that he is upset in regards to his "pain management care" and the attitude of his provider Dr. Lipton. Mr. Tressel stated that his concerns started back several years and has regressed with each appointment since. The undersigned expressed sympathy and explained to Mr. Tressel that his concerns will be addressed and presented to Dr. Lipton's supervisor. In addition, the undersigned suggested a plan of action to remedy any negative encounters. The undersigned inquired if Mr. Tressel would be amenable to return to the Hampton VAMC PM&R Service and be seen by another provider.

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