P3 – Explain Factors That May Influence Communication and Interpersonal Interactions in Health and Social Care Environments. P4 – Explain Strategies Used in Health and Social Care Environments to Overcome Barriers to

4082 Words Mar 20th, 2012 17 Pages
In this assignment I am going to be explaining the factors that may influence communication and interpersonal in health and social care environments and also I am going to be explaining the strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. I will be including sensory deprivation, foreign language, jargon, slang, dialect, acronyms, cultural differences, distress, emotional difficulties, health issues and environmental problems, misinterpretation of message, aggression, assertion and how they can be overcome. In order to communicate individuals have to go through a process with another person. This process is called the communication cycle because the …show more content…
Or someone may say “you need to go to the CAB” which means Citizen’s Advance Bureau. This also relates to jargon. A cultural difference is when the same thing means different things in two cultures, communication can be difficult. For example, it is seen as polite and respectful to make eye contact when speaking to someone in Western culture but on other cultures, for example in East Asia, it can be seen as ride and defiant. Distress is when someone is distressed, they might find it hard to communicate, and they may not listen properly and so misinterpret or not understand what is being said. They might also be tearful or have difficulty speaking. Emotional difficulties which every individual has at some point. They might have split up with their boyfriend/girlfriend or had an argument with another individual or they may have had some bad news about themselves or another person. The effect can be to not hear or understand what people are saying to them which can lead to misunderstanding them. Health issues are when individuals are feeling ill, they may not be able to communicate as effectively as when they are feeling well. This can affect their colleagues and service users. Similarly people who are being cared for in hospital because of an illness may not be able to communicate in their normal way. Some long term illnesses such as Parkinson’s disease or Multiple Sclerosis also affect an individual’s ability to

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