Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions Scenario: Take each of the different types of communication that you have looked at within this unit. For each, identify the barriers that could be encountered, the strategies that could be used to overcome these barriers, and the alternative methods of communication that could be used.
Communication and interpersonal interaction: possible strategies, e.g. staff training, assessment of need, using preferred method, promoting rights, confidentiality, defusing aggression, assertiveness, appropriate verbal/non-verbal communication, building relationships, appropriate environment, attitude, confidence. …show more content…
Develop a ‘caring presence’. Professional workers may develop empathy. Unmet language needs or p Assessment of needs. Staff training to enable assessment of need. Use of preferred language. Training to learn to communicate using different languages or systems. Sensory impairment Use human or technological aids to compensate for impairment. Disabilities See Table 1.7 on page 38 for strategies. Communication involving personality or self-esteem needs, or anxiety or depression Use listening skills/skilled use of the communication cycle. Try to make the other person feel valued. Develop a ‘caring presence’. Use open questions, keep the conversation going. Avoid focusing on/discussing emotionally negative issues. Aggression/submissiveness Stay calm, show respect. Use skills associated with assertion and defusing aggression (see pages 30–33). Assumptions, values or beliefs Use listening skills/skilled use of the communication cycle to detect barriers. Use reflective learning skills to question own values, beliefs or assumptions. Staff training to develop reflective learning skills. Jargon Use listening skills/skilled use of the communication cycle to detect barriers. Use appropriate language for other people. Cultural variations Use listening skills/skilled use of the communication cycle to detect barriers and check your understanding. Learn about the cultural variations among people you work with. Staff training to learn about cultural variations. Avoid making assumptions about people who are different. Consider involving advocates who will represent the best interests of others. Abuse of power Try to empower others. Reflect on and question own assumptions. Avoid behaviours aimed at controlling or manipulating other people. Alcohol or drugs Stay calm, show respect. Use appropriate non-verbal behaviour, avoid making demands. Assess risk of
Communication and interpersonal interaction: possible strategies, e.g. staff training, assessment of need, using preferred method, promoting rights, confidentiality, defusing aggression, assertiveness, appropriate verbal/non-verbal communication, building relationships, appropriate environment, attitude, confidence. …show more content…
Develop a ‘caring presence’. Professional workers may develop empathy. Unmet language needs or p Assessment of needs. Staff training to enable assessment of need. Use of preferred language. Training to learn to communicate using different languages or systems. Sensory impairment Use human or technological aids to compensate for impairment. Disabilities See Table 1.7 on page 38 for strategies. Communication involving personality or self-esteem needs, or anxiety or depression Use listening skills/skilled use of the communication cycle. Try to make the other person feel valued. Develop a ‘caring presence’. Use open questions, keep the conversation going. Avoid focusing on/discussing emotionally negative issues. Aggression/submissiveness Stay calm, show respect. Use skills associated with assertion and defusing aggression (see pages 30–33). Assumptions, values or beliefs Use listening skills/skilled use of the communication cycle to detect barriers. Use reflective learning skills to question own values, beliefs or assumptions. Staff training to develop reflective learning skills. Jargon Use listening skills/skilled use of the communication cycle to detect barriers. Use appropriate language for other people. Cultural variations Use listening skills/skilled use of the communication cycle to detect barriers and check your understanding. Learn about the cultural variations among people you work with. Staff training to learn about cultural variations. Avoid making assumptions about people who are different. Consider involving advocates who will represent the best interests of others. Abuse of power Try to empower others. Reflect on and question own assumptions. Avoid behaviours aimed at controlling or manipulating other people. Alcohol or drugs Stay calm, show respect. Use appropriate non-verbal behaviour, avoid making demands. Assess risk of