Most Difficult Sales Essay

• What was your most difficult sale, and how did you approach it?
The most difficult sale was getting a customer to trust me enough to give her credit card number over the phone. The customer also didn’t want automatic payment on her credit card, so she felt reluctant to have money from her checking account. In Outbound Sales an agent has to build Rapport with the customer in order to earn their trust. Customers will learn to trust you if you do what you say, keep your commitment and explain the needs behind the product. I explained to the customer the reason for automatic payment is to ensure there wasn’t any interruption in the service, and the product benefits. Lastly, the customer finally felt comfortable enough to give her credit card number over the phone.
• What changes in your job have you recommended? Why?
I made a suggestion to my employer to change the dress policy. The reason for the suggestion; I believe employees should dress for the position they want to obtain in the future, therefore; in order to make a good impression on the boss, a well groomed appearance will get an employee noticed.
Describe a situation in which you were able to convince someone to see things your way.
A situation in which I had to convince a customer to see things my …show more content…
I called one customer; she drove trucks for a living, so she didn’t anywhere need her job. She wanted a Home Security System; however, she had left her credit card at her place of business. I built rapport with the customer, therefore; she told me call her back at 6:00pm. She would be back at her place of business by then; I wanted to call her back before my shift ended. The first time I called she didn’t answer the phone, but she answered the second time. The customer read off her credit card number right even though it was time for me to get off work.I stayed to process the