3. Emotion – If the hotel really cares about their services, they would like to hear and receive feedback from others. When messages are created, it will capture people’s emotion which very is important. This emotion step may be a sense of recognition that something will be a very useful source to someone else such as an article.
4. Public – An initiative or idea is much more likely to be contagious if it can be made public and is readily observable to others. Most times we are more dedicated to a place then show interest in their services when