Bateman and Organ in 1983 has introduced the term “citizenship” as behaviours that lubricate the social machinery of the organization and labelled employees who engage in such behaviors as “good citizens” (Öztürk, 2010). Organ in 1988 defined organizational citizenship behavior as the individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system and that in the aggregate promotes the effective functioning of the organization (Sharma, Bajpai and Holani, 2011).
Organizational citizenship behaviour in the literature defined as a multi-dimensional concept that includes all positive organizationally relevant behaviours of organizational members including traditions in role behaviours, organizationally …show more content…
Civic virtue suggests that employees responsibly participate in the political life of the organization. Conscientiousness means that employees carry out in-role behaviours well beyond the minimum required levels. Altruism implies that they give help to others. Sportsmanship indicates that people do not complain, but have positive attitudes. Courtesy means that they treat others with respect.
Thus, Podsakoff, MacKanzie, Paine and Bacharach (2000) determine almost 30 theoretically different forms of organizational citizenship behaviour. Yet, they also stated that the theories greatly be related, so they might be captured in five general dimensions which are:
1. Civic virtue
The attitude reflects responsive, constructive involvement in the organization, such as keeping alongside of changes at the organization. Civic Virtue described as an accountable and practical involvement in the operation and management processes of the organization which appear to impact by distinct measures of organizational effectiveness in their own ways. Civic virtue produces an employee who believes they can assimilate and practice sense of belongings with their organization. This attitude closes to organizational commitment because anything happen within organization becomes part of their
Organizational citizenship behaviour in the literature defined as a multi-dimensional concept that includes all positive organizationally relevant behaviours of organizational members including traditions in role behaviours, organizationally …show more content…
Civic virtue suggests that employees responsibly participate in the political life of the organization. Conscientiousness means that employees carry out in-role behaviours well beyond the minimum required levels. Altruism implies that they give help to others. Sportsmanship indicates that people do not complain, but have positive attitudes. Courtesy means that they treat others with respect.
Thus, Podsakoff, MacKanzie, Paine and Bacharach (2000) determine almost 30 theoretically different forms of organizational citizenship behaviour. Yet, they also stated that the theories greatly be related, so they might be captured in five general dimensions which are:
1. Civic virtue
The attitude reflects responsive, constructive involvement in the organization, such as keeping alongside of changes at the organization. Civic Virtue described as an accountable and practical involvement in the operation and management processes of the organization which appear to impact by distinct measures of organizational effectiveness in their own ways. Civic virtue produces an employee who believes they can assimilate and practice sense of belongings with their organization. This attitude closes to organizational commitment because anything happen within organization becomes part of their