Essay on Organisational Change

3791 Words Dec 2nd, 2011 16 Pages
ANECDOTE WHITEPAPER

Three journeys: A narrative approach to successful organisational change
INTRODUCTION
Early on in Anecdote, we did a trainingneeds assessment for part of the Australian Defence Force. Our discovery phase involved two teams; one team adopted a structured interview technique and the other used anecdote circles to collect stories. After our first day in the field we met with the structured interview guys to compare notes. “On first blush,” they said, “it seems like most things are in order. They are adhering to OH&S processes. Sure, there are some areas for improvement but generally things are OK.” As they were providing this assessment, those of us on the anecdotes team just looked at each other in astonishment and
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It is based on our deep knowledge of both complexity and narratives, and it reflects our holistic approach in working at both systemic and personal levels to help organisations and their people move forward. Coaching is integral to our process at each step of the way and to our clients’ success in reaching their change and improvement goals. Our approach helps leaders and organisations embrace the need for change, approach it openly, prepare for it fully, and achieve the critical outcomes—whether it be a new technology, a turnaround, a new strategy or some other cause. I’m excited to be writing this paper with Dr David Drake, a renowned expert on narrative approaches to coaching in support of leadership development and cultural change in organisations. In this paper, we offer a narrative- and coachingbased process framed as three journeys based on our experience that the best solutions are those that are developed and owned by the people in the organisation and can be embedded in their day-today activities. The process is also based on an analysis of a historical journey of change as well as our appreciation for the contemporary challenges inherent in dealing with the complexities of change.

*Center for Narrative Coaching, USA

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T H R E E J O U R N E Y S : A N A R R AT I V E A P P R OAC H

A LEGENDARY STORY AS A

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