Operations Management Case Study

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Register to read the introduction… Operations management is: The management of systems or processes that create goods and/or provide services
2. What are the three basic functions in business
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• Product safety: providing products that minimize the risk of injury to users or damage to property or the environment.
• Quality: honoring warranties, avoiding hidden defects.
• The environment: not doing things that will harm the environment.
• The community: being a good neighbor.
• Hiring and firing workers: avoiding false pretenses (e.g., promising a long-term job when that is not what is intended).
• Closing facilities: taking into account the impact on a community, and honoring commitments that have been made.
• Workers' rights: respecting workers' rights, dealing with workers' problems quickly and fairly.

Many organizations have developed codes of ethics to guide employees' or members'conduct.

19. Why is there a need for the various functional areas of an organization to collaborate?
In practice, there is significant interfacing and collaboration among the various functional areas, involving exchange of information and cooperative decision making. For example, although the three primary functions(operations-marketing-finance) in business organizations perform different activities, many of their decisions impact the other areas of the organization. Consequently, these functions have numerous
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- mass production: System in which low-skilled workers use specialized machinery to produce high volumes of standardized goods.
- division of labor: An operation, such as assembling an automobile, is broken up into a series of small tasks and one of those tasks is assigned to a worker who repeats it on each individual product. Or The breaking up of a production process into small tasks, so that each worker performs a small portion of the overall job.
- interchangeable parts: Parts of a product made to such precision that they do not have to be custom fitted. Or Standardized parts, so that any part in a batch of identical parts would fit any individual product coming down the assembly line.
- outsourcing: Buying goods or services instead of producing or providing them in-house.
- technology: The application of scientific discoveries to the development and improvement of goods and services.
- Pareto Principle: a relatively small percentage of items or factors are very important in achieving an objective or solving a

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