Essay on Operational Management Assignment

1377 Words Jan 16th, 2016 6 Pages
| | Assignment 1 (Due January 14) | | | | | | | | | | | | | | | | | Solve the following problems. | | | | | | | | (Numbered problems are from the textbook.) | | | | | | | | | | | | | | | 1 | | Explain how the differences between goods and services influence the implementation | | | | | | | of the ten operations management strategy decisions. | | | | | | | | | | | | | | | | | O/M decisions | Goods | Services | | | | | | 1) | Goods and Service design | - Usually tangible | - Not tangible | | | | | | | | - The company has The controllability | - Customer can participate in the | | | | | | | | on the design and production. | …show more content…
| | | | | | 1) | Cost : whether operation provides cost advantage | | | | | | | 2) | Time(Delivery) : how fast and reliable is the delivery of service or product? | | | | | | 3) | Quality : does the product quality meet customer’s demand and/or have competitive edge? | | | | | | 4) | Flexibility(Variety) : how versatile is the product or service? | | | | |

7.5 | Which

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