Operation Management (Opm) Essay
2.1 Quality control
Quality control can be explained as the process where operation management attempts to maintain and ensure the quality of products or services offered are always in their best form. In other words, quality control includes all efforts to manage quality and maintain assurance of continued high quality of product and services (P.L Jain, 2001). For AEON Supermarket, quality control is a big issue as if products offered are not in good form or not qualified; they might face the risk of losing customers, decline of profit and ended up having bad reputation. As a top retailer in Malaysia, AEON’s operation management run their quality control well as they always offer high quality products for their customers.
2.2 Stock management
Other than that, stock management is also part and parcel of the scope for their operation management. Due to AEON is a retail shop that serve products as their main stream, so what they usually manage are products instead of services. Stock management is crucial for supermarket as