Operation Management Definition Paper

905 Words Sep 1st, 2005 4 Pages
Operation Management Definition Paper
The purpose of this paper is to describe the importance of operations management to a health care organization. In addition, the author of this paper will provide a personal definition of what operations management means and why is important to a healthcare organization. According to the Institute of Operations Management The cost of providing fast, reliable health care is always an emotive issue, but it has been brought to the fore again via the Gershon report, which is challenging the established Health Care Supply Chain. As a precursor to more specific events that look at how operations management can help practitioners make best use of additional funding to improve patient care and
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Operations decisions involve design decisions and operating decisions. Design decisions relate to capacity planning, product design, process design, layout of facilities, and selecting locations for facilities. Operating decisions relate to quality assurance, scheduling, inventory management, and project management. (p. 26) Henderson (1995) writes
Health care operations encompass the totality of those health care functions that allow those who practice health care delivery to do so. As the health care industry undergoes dramatic reform, so will the jobs of those who manage health care delivery systems.
Although health care operations managers play one of the most vital and substantial roles in the new delivery systems, the criteria for their success (or failure) are being defined now. Yet, the new and vital role of the operations manager has been stunted in its development, which is primarily because of old and outdated antipathy between hospital administration and physicians. The skills and characteristics of today's health care operations managers are defined.
Today, an effective operations manager must promote a physician-led organization, which implies physician involvement in all clinical arenas. However, physician-led means neither physician-controlled nor physician-dominated--led is the operative word. Operations managers deliver to physicians and all others who deliver care the

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