1st Department: Front Office – Reception (1 week) + Concierge (2 week)
Just went to the hotel,I am very excited, because this is my first real social work, what to feel fresh and curious, This job is hard, but also let people gains a lot benefit. As the hotel front office, is the first to affect guest service department. The efficiency of the hotel and creating profits, basically this is where it all started. Therefore, in general, the requirements of the hotel to the front desk will be high.
The main duties of reception are divers include correctly comprehend the demand and supply situation of the hotel rooms; abide by the secrecy police and maintenance customers’ interest; improve service quality and room occupancy. Concierge’ s duties …show more content…
In this work, I to consolidate the knowledge learned in the school, truly integrating theory with practice, this time to strengthen me to some degree of proficiency in the use of office software, I think this for my future work is also have great help, can save time, work more efficiently.
Process file used in EXCEL more and more, I felt the computer class is just a superficial, it is a challenge for me. In fact, in addition to familiar with some of the new function, I learned from my colleagues need attention to detail. In the work, most of the time are continuing to do the same thing, at first I will feel very boring, so that with a negative attitude to work, I am often wrong.
In daily work, I learned to tolerate. Each employee will have a deep sense of dependence on human resources, whether at work or in life, is to find the human resources department to solve. Sometimes I will contact the staff. Because in the work by the aggrieved come to see us, the staff said that no matter what kind of words, we can only go to comfort them, educate them, tolerate they improper words and deeds. Such a thing, the exercise of my mind, I do the work of human resources, but also learn to be wronged, learn to deal with …show more content…
When I was training at Front office my colleague had told me how to deal with the guest when the guest checking in or checking out. As front office staff, we should know what is guest needs. Not only serve the guest, but also know what is the character for the guest. For example, when the guest check in, we should know the regular guest what kind of service is guest needed. Let guest feel we only serve for him and care about them. And we should better try to let the guest remember our hotel. Thus, I think that I had learned much experience those I can’t learn in the
Just went to the hotel,I am very excited, because this is my first real social work, what to feel fresh and curious, This job is hard, but also let people gains a lot benefit. As the hotel front office, is the first to affect guest service department. The efficiency of the hotel and creating profits, basically this is where it all started. Therefore, in general, the requirements of the hotel to the front desk will be high.
The main duties of reception are divers include correctly comprehend the demand and supply situation of the hotel rooms; abide by the secrecy police and maintenance customers’ interest; improve service quality and room occupancy. Concierge’ s duties …show more content…
In this work, I to consolidate the knowledge learned in the school, truly integrating theory with practice, this time to strengthen me to some degree of proficiency in the use of office software, I think this for my future work is also have great help, can save time, work more efficiently.
Process file used in EXCEL more and more, I felt the computer class is just a superficial, it is a challenge for me. In fact, in addition to familiar with some of the new function, I learned from my colleagues need attention to detail. In the work, most of the time are continuing to do the same thing, at first I will feel very boring, so that with a negative attitude to work, I am often wrong.
In daily work, I learned to tolerate. Each employee will have a deep sense of dependence on human resources, whether at work or in life, is to find the human resources department to solve. Sometimes I will contact the staff. Because in the work by the aggrieved come to see us, the staff said that no matter what kind of words, we can only go to comfort them, educate them, tolerate they improper words and deeds. Such a thing, the exercise of my mind, I do the work of human resources, but also learn to be wronged, learn to deal with …show more content…
When I was training at Front office my colleague had told me how to deal with the guest when the guest checking in or checking out. As front office staff, we should know what is guest needs. Not only serve the guest, but also know what is the character for the guest. For example, when the guest check in, we should know the regular guest what kind of service is guest needed. Let guest feel we only serve for him and care about them. And we should better try to let the guest remember our hotel. Thus, I think that I had learned much experience those I can’t learn in the