Overview of Organization
Ocean two is located on the previous site of the Rainbow Reef hotel. Construction started in 2008; beach restoration started the same year. Ocean Two welcomed its first guest on the 28th of May 2011.the hotel has 88 rooms with luxurious furnishings and fittings, with a range of amenities to enhance the guest experience.
Mission Statement
We at Ocean Two aim to be the leading 4 Diamond Residential and Resort by creating memorable guest experiences through consistent, excellent customer service, while assuring good returns to be owners and shareholders and being a leader in employee satisfaction.
Vision Statement
Ocean Two Resort and Residences is committed to being the leading 4 Diamond Residential Resort in the Caribbean …show more content…
While carrying out the quality assurance checks each item on the buffet is inspected to make sure the labels corresponds to the item, wear and tear on containers and cold items(yogurt, butter, sliced fruit and cold cuts) are properly chilled and had enough ice in the containers. During the first check it was discovered that the bread basket handle was missing and the incorrect bread was at the sandwich station, the second inspection was given a 100% rating.
I also attended a WRAP session (rapid action planning) this is where a representative from each department comes together and discusses the issues within their respective department with management or a representative of management. In this particular session, a workshop for maintenance and a sandwich board to advertise the water sports offered was discussed. The WRAP session was conducted by Katie who was also an intern. …show more content…
The tables are set up for breakfast as follows; 1 main knife and fork on the left on top of the paper napkin, 1 teaspoon and spoon center top on the placemat, water goblet and tea cup and teacup with saucer on the right. For lunch the main fork and knife are still on the left, desert spoon and fork center top, side plate with butter knife and water goblet on the right with the condiments (ketchup, mustard, and mayonnaise) in the center of the table. Dinner set up with 2 main forks on the left, dessert spoon and fork center, water goblet, wine glass, 2 main knifes and side plate with butter knife on the right. If cloth napkins are available they a placed inside of the water napkins, if they are not available a paper napkin is placed under the knife. Breakfast is severed buffet style while lunch and dinner has an a la carte menu. On Wednesday there is the Manager’s cocktail party, Thursday West Indian Buffet Night and Saturday is the beach
Ocean two is located on the previous site of the Rainbow Reef hotel. Construction started in 2008; beach restoration started the same year. Ocean Two welcomed its first guest on the 28th of May 2011.the hotel has 88 rooms with luxurious furnishings and fittings, with a range of amenities to enhance the guest experience.
Mission Statement
We at Ocean Two aim to be the leading 4 Diamond Residential and Resort by creating memorable guest experiences through consistent, excellent customer service, while assuring good returns to be owners and shareholders and being a leader in employee satisfaction.
Vision Statement
Ocean Two Resort and Residences is committed to being the leading 4 Diamond Residential Resort in the Caribbean …show more content…
While carrying out the quality assurance checks each item on the buffet is inspected to make sure the labels corresponds to the item, wear and tear on containers and cold items(yogurt, butter, sliced fruit and cold cuts) are properly chilled and had enough ice in the containers. During the first check it was discovered that the bread basket handle was missing and the incorrect bread was at the sandwich station, the second inspection was given a 100% rating.
I also attended a WRAP session (rapid action planning) this is where a representative from each department comes together and discusses the issues within their respective department with management or a representative of management. In this particular session, a workshop for maintenance and a sandwich board to advertise the water sports offered was discussed. The WRAP session was conducted by Katie who was also an intern. …show more content…
The tables are set up for breakfast as follows; 1 main knife and fork on the left on top of the paper napkin, 1 teaspoon and spoon center top on the placemat, water goblet and tea cup and teacup with saucer on the right. For lunch the main fork and knife are still on the left, desert spoon and fork center top, side plate with butter knife and water goblet on the right with the condiments (ketchup, mustard, and mayonnaise) in the center of the table. Dinner set up with 2 main forks on the left, dessert spoon and fork center, water goblet, wine glass, 2 main knifes and side plate with butter knife on the right. If cloth napkins are available they a placed inside of the water napkins, if they are not available a paper napkin is placed under the knife. Breakfast is severed buffet style while lunch and dinner has an a la carte menu. On Wednesday there is the Manager’s cocktail party, Thursday West Indian Buffet Night and Saturday is the beach