1. How many of these activities/actions occur frequently in that workplace?
My previous workplace was a grocery store, Fry’s Food Stores, and I held multiple positions there. I began as a cashier, moved to fuel clerk, and lastly I was a bookkeeper, the reason I mention this is because I was able to observe that different feedback and performance assessments were provided. I found that about five activities/actions from the Developing Others Check List were used by the leaders at my grocery store. First, they provided daily meetings, one at noon, and one around 7PM, that provided feedback on customer surveys, how to improve the faults stated by the customers, performance goals, and any other information regarding how each department was doing. …show more content…
Fry’s executed a type of video analytics software that provided data regarding the number of people in the store, the number of people in the lines, and how many cashiers were needed to have no more than 3 people in each line (my approximation). This led to an increase in cross training employees where people from the grocery department, floral department, etc., were able to called on for cashiering assistance. Our textbook describes the rocket model and the results component is one that I would relate to this cross-training plan. The team accomplishes constructive results that achieve customer service goals; the final customer’s experience at the store is at the checkout counter, and employees from all areas are accountable in achieving this goal.
Here is an example of the cross-training in a different workplace, the military: “With the Navy SEALs (the military Sea, Air and Land teams that conduct unconventional warfare, counter-guerilla warfare and clandestine operations) every team member learns every other team member 's role to some extent so that everyone is a potential backup.” “Synergy is built into the SEALs team” (Ginnett, …show more content…
If were a leader at my workplace, this is where I would start developing my team and increasing performance. Setting clear goals will facilitate the next phase, the planning and implementation of strategical
My previous workplace was a grocery store, Fry’s Food Stores, and I held multiple positions there. I began as a cashier, moved to fuel clerk, and lastly I was a bookkeeper, the reason I mention this is because I was able to observe that different feedback and performance assessments were provided. I found that about five activities/actions from the Developing Others Check List were used by the leaders at my grocery store. First, they provided daily meetings, one at noon, and one around 7PM, that provided feedback on customer surveys, how to improve the faults stated by the customers, performance goals, and any other information regarding how each department was doing. …show more content…
Fry’s executed a type of video analytics software that provided data regarding the number of people in the store, the number of people in the lines, and how many cashiers were needed to have no more than 3 people in each line (my approximation). This led to an increase in cross training employees where people from the grocery department, floral department, etc., were able to called on for cashiering assistance. Our textbook describes the rocket model and the results component is one that I would relate to this cross-training plan. The team accomplishes constructive results that achieve customer service goals; the final customer’s experience at the store is at the checkout counter, and employees from all areas are accountable in achieving this goal.
Here is an example of the cross-training in a different workplace, the military: “With the Navy SEALs (the military Sea, Air and Land teams that conduct unconventional warfare, counter-guerilla warfare and clandestine operations) every team member learns every other team member 's role to some extent so that everyone is a potential backup.” “Synergy is built into the SEALs team” (Ginnett, …show more content…
If were a leader at my workplace, this is where I would start developing my team and increasing performance. Setting clear goals will facilitate the next phase, the planning and implementation of strategical