NABH objectives are: Improve patient safety to promote continuous quality and enhance health system Provides hospitals accreditation regardless of their legal status, ownership, degree of independence and size.
In the other side, over 90 countries are using ISO standards; it can be useful by designing a quality control system based on the certain healthcare services; such as: for radiology, pathology laboratory etc.
Total quality management principals are customer oriented, and each specific quality objective and policy is defined clearly; All activities will be based on these objectives and strategies. Personnel of these organizations are qualified and they have enough knowledge and skills for quality achievements.
Thus, all above mentioned ways …show more content…
Research Phase Two: Assess Customer’s (patient’s) Perceptions and Expectations using SERVQUAL Instrument (Measure Quality of Services)
To external quality evaluation we used SERVQUAL model. SERVQUAL questionnaire randomly distributed between patients with at least two days hospitalization. It helped to understand about patients expectations about an ideal hospital and then their perceptions about current hospital. It showed the gap in quality of provided services.
The SERVQUAL questionnaire includes 24 questions, distributed across 5 variables related to quality of services from patient’s point of view: Tangible, Reliability, Responsiveness, Assurance, and Empathy.
The questionnaire comprised of Likert Scale questions. The responses had following options to be answered from: Strongly disagree, Disagree, Neutral, Agree, Strongly agree.
Based on the following formula (Cochran 1963:75) we estimated our necessary sample size: n=(Z_^2×p×q)/E^2 consider that as 5%. So, the minimum sample size will be: n=(〖(1.96)〗^2×0.5×0.5)/〖(0.05)〗^2 =
In the other side, over 90 countries are using ISO standards; it can be useful by designing a quality control system based on the certain healthcare services; such as: for radiology, pathology laboratory etc.
Total quality management principals are customer oriented, and each specific quality objective and policy is defined clearly; All activities will be based on these objectives and strategies. Personnel of these organizations are qualified and they have enough knowledge and skills for quality achievements.
Thus, all above mentioned ways …show more content…
Research Phase Two: Assess Customer’s (patient’s) Perceptions and Expectations using SERVQUAL Instrument (Measure Quality of Services)
To external quality evaluation we used SERVQUAL model. SERVQUAL questionnaire randomly distributed between patients with at least two days hospitalization. It helped to understand about patients expectations about an ideal hospital and then their perceptions about current hospital. It showed the gap in quality of provided services.
The SERVQUAL questionnaire includes 24 questions, distributed across 5 variables related to quality of services from patient’s point of view: Tangible, Reliability, Responsiveness, Assurance, and Empathy.
The questionnaire comprised of Likert Scale questions. The responses had following options to be answered from: Strongly disagree, Disagree, Neutral, Agree, Strongly agree.
Based on the following formula (Cochran 1963:75) we estimated our necessary sample size: n=(Z_^2×p×q)/E^2 consider that as 5%. So, the minimum sample size will be: n=(〖(1.96)〗^2×0.5×0.5)/〖(0.05)〗^2 =