OB Capstone Project: Enacting organizational change within the fast food service industry
Codi Varela, Sarah Teach & Tammy Utley
Pfeiffer University
Introduction
Individuals working in restaurants, in particular fast food, often vary in age and level of education. Some employees are seasonal, such as students returning from college. Therefore, businesses must work to reduce employee turnover. It is estimated the average cost of replacing one employee lost to turnover is nearly $3,000 (Loria, 2014). By utilizing organizational behavioral theories and their respective models, such as Victor Vroom’s Expectancy Theory, Dr. Edwin Locke’s Goal-setting Theory, and John Stacey Adams’ Equity Theory,
Company Overview Founded in 1954 in Miami, FL, Burger King (BK) is an international quick service brand with …show more content…
421). The trainees place trust in the corporation and have an expectation that the corporation is being truthful. "In a work environment, revenge occurs in response to violations of trust, i.e., when expectations concerned another person's behavior are not met, or when that person does not act consistent with one's values. Violations of interpersonal justice tend to evoke the strongest emotional responses, ranging from anger to moral outrage" (Curceru & Macarescu, 2009).
As evidenced by the filing of Ronald R. v Burger King Corporation 1:15-cv-20455, the plantiff(s) in this case chose to seek justice in court for the violation of the psychological contract established between trainee and employer, as well as for violation of the Fair Labor Standards Act. There are 1500 employees who potentially qualify to be a part of this class action suit (Clyne, 2015).
Codi Varela, Sarah Teach & Tammy Utley
Pfeiffer University
Introduction
Individuals working in restaurants, in particular fast food, often vary in age and level of education. Some employees are seasonal, such as students returning from college. Therefore, businesses must work to reduce employee turnover. It is estimated the average cost of replacing one employee lost to turnover is nearly $3,000 (Loria, 2014). By utilizing organizational behavioral theories and their respective models, such as Victor Vroom’s Expectancy Theory, Dr. Edwin Locke’s Goal-setting Theory, and John Stacey Adams’ Equity Theory,
Company Overview Founded in 1954 in Miami, FL, Burger King (BK) is an international quick service brand with …show more content…
421). The trainees place trust in the corporation and have an expectation that the corporation is being truthful. "In a work environment, revenge occurs in response to violations of trust, i.e., when expectations concerned another person's behavior are not met, or when that person does not act consistent with one's values. Violations of interpersonal justice tend to evoke the strongest emotional responses, ranging from anger to moral outrage" (Curceru & Macarescu, 2009).
As evidenced by the filing of Ronald R. v Burger King Corporation 1:15-cv-20455, the plantiff(s) in this case chose to seek justice in court for the violation of the psychological contract established between trainee and employer, as well as for violation of the Fair Labor Standards Act. There are 1500 employees who potentially qualify to be a part of this class action suit (Clyne, 2015).