I was hired as the Reception Supervisor starting May 1st. I have enjoyed working for Castle Rock, getting to know staff and developing relationships. I have been a Wyoming resident for 11 years; my husband and I live in Rock Springs. After graduating from WWCC I started working in a small Optometrist’s office as a receptionist for a few years. I saw the opportunity to apply for lead receptionist online, and decided I needed a change. I was looking for a more challenging position, where I could expand my leadership and business management skills.
I implemented a few changes within the department this summer. All prescription pickups are now recorded electronically, allowing staff to easily track information without paper waste. We also have been lowering patient wait times when checking in appointments by quickly updating all information before a nurse rooms …show more content…
He gave many examples on how to talk with employees that excel in their work versus employees that have more room for improvement. It was a fun, engaging class.
In the clinic, we have implemented AIDET as a process for improving patient engagement. Reception has responded very well with these tools for treating patients with higher quality care from when they first call to make an appointment, to when they leave the clinic. I had reception staff answer questions about how they would care for patients in certain situations. Upon review, I also rounded on each member to ensure the quality of care we are providing to our patients. I spent time with each employee over the first couple of months, giving feedback when necessary.
This summer, Reception attended a training session with the billing department on the importance of copayments. Our goal is to collect a payment from 100% of our patients whose insurance requires it. This was a great learning experience for reception staff to understand the cash flow
I implemented a few changes within the department this summer. All prescription pickups are now recorded electronically, allowing staff to easily track information without paper waste. We also have been lowering patient wait times when checking in appointments by quickly updating all information before a nurse rooms …show more content…
He gave many examples on how to talk with employees that excel in their work versus employees that have more room for improvement. It was a fun, engaging class.
In the clinic, we have implemented AIDET as a process for improving patient engagement. Reception has responded very well with these tools for treating patients with higher quality care from when they first call to make an appointment, to when they leave the clinic. I had reception staff answer questions about how they would care for patients in certain situations. Upon review, I also rounded on each member to ensure the quality of care we are providing to our patients. I spent time with each employee over the first couple of months, giving feedback when necessary.
This summer, Reception attended a training session with the billing department on the importance of copayments. Our goal is to collect a payment from 100% of our patients whose insurance requires it. This was a great learning experience for reception staff to understand the cash flow