Organizational culture involve shared expectations, values, and attitudes, it exerts influence on individuals, groups and organizational process; members are influenced to be good citizens to go along. Quality customer service is important in the culture then individual are expected to adopt this behavior, and if adhering to a specific set of procedures in dealing with customers is the norm then this type of behavior would be expected recognized and rewarded: Organizational culture defined: Despite being an important concept, organizational culture as a perspective to understand the behavior of individuals and groups within organizations has its limitations. (1) It is not the only way to view organizations. We have already discussed the systems
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25, 26). A pattern of basic assumptions – invented, discovered or developed by a given group as it learns to cope with the problems of external adaptation and internal integration – that has worked well enough to be considered valid and, therefore to be taught to new members as the correct way to perceive, think and feel in relation to those problems (says, Edgar Schein Pg. 28). There are several different cultures: (1) customer service culture founded in 1901 by John W. Nordstrom, a Swedish immigrant who settled in Seattle, Nordstrom’s 100 year old store culture rests on the principle that the customer should be offered the best possible service selection, quality, and value. The Nordstrom customer service is very rare in many area, if a customer of the store, would leave something there, the sales associate would do all they could to get it to the customer (Pg. 28, The McGraw-Hill Companies Inc., Ivancerich, John M. Copyright © 2011). (2) Ethical Culture: Ethical culture is a religion centered an ethic, not theology, whose mission is to encourage respect for humanity and nature to create a better world. Members are committed to personal ethical development in their relationships with others and in activities involving social …show more content…
Kerns, “Graziadio Business Review). (3) Diversity culture Pepsi has their commitment to make diversity and inclusive a way of life, PepsiCo support, community organizations to promote diversity initiatives develops long term relationship with female supplier and female employees. Cultural diversity- According to the U.S. census Bureau the national society will become older and move diverse over the next 40 years. (United Census Bureau, Pg. 32. Human Behavior In organizations). Organizational culture is a pattern of shared basic assumptions invented, discovered, or developed by a given group as it learns to cope with its problems of external adaption and internal integration that have worked well enough to be considered valid. Nevertheless, to be taught to new members as the correct way to perceive, think and feel in relation to those problems. Proceeding with Life or Death situation, individuals such as employees where there is repetitive activities, strategies and rituals appearing on the
25, 26). A pattern of basic assumptions – invented, discovered or developed by a given group as it learns to cope with the problems of external adaptation and internal integration – that has worked well enough to be considered valid and, therefore to be taught to new members as the correct way to perceive, think and feel in relation to those problems (says, Edgar Schein Pg. 28). There are several different cultures: (1) customer service culture founded in 1901 by John W. Nordstrom, a Swedish immigrant who settled in Seattle, Nordstrom’s 100 year old store culture rests on the principle that the customer should be offered the best possible service selection, quality, and value. The Nordstrom customer service is very rare in many area, if a customer of the store, would leave something there, the sales associate would do all they could to get it to the customer (Pg. 28, The McGraw-Hill Companies Inc., Ivancerich, John M. Copyright © 2011). (2) Ethical Culture: Ethical culture is a religion centered an ethic, not theology, whose mission is to encourage respect for humanity and nature to create a better world. Members are committed to personal ethical development in their relationships with others and in activities involving social …show more content…
Kerns, “Graziadio Business Review). (3) Diversity culture Pepsi has their commitment to make diversity and inclusive a way of life, PepsiCo support, community organizations to promote diversity initiatives develops long term relationship with female supplier and female employees. Cultural diversity- According to the U.S. census Bureau the national society will become older and move diverse over the next 40 years. (United Census Bureau, Pg. 32. Human Behavior In organizations). Organizational culture is a pattern of shared basic assumptions invented, discovered, or developed by a given group as it learns to cope with its problems of external adaption and internal integration that have worked well enough to be considered valid. Nevertheless, to be taught to new members as the correct way to perceive, think and feel in relation to those problems. Proceeding with Life or Death situation, individuals such as employees where there is repetitive activities, strategies and rituals appearing on the