Non-Verbal Communication Skills In The Recovery Process

950 Words 4 Pages
Recovery is a process of regaining what has been lost in the past such as self-esteem, independence, relationships, social contacts, physical, spiritual and emotional health in spite of having a mental illness (Cleary et al., 2013). The true meaning of recovery varies from one service user (SU) to the other. “Staying away from the hospital”, “getting a job”, “having a house to live”; “getting good sleep”; “able to live on my own”; “stable mind without any highs and lows”; “able to cope with my distress”; “fixing my relationship with my partner”; “seen a lot of change in myself after taking medication” are some of the examples given by SUs to express the meaning of recovery for them. This clearly demonstrates that each individual’s recovery …show more content…
In order to build good therapeutic relation with clients MHNs should have both non-verbal and verbal communication skills. Some of the non-verbal communication skills such as, using appropriate posture while interacting with SU; showing genuine interest; actively listening to them; using silence ; spending time with SU. Some of the verbal communication skills such as validating their feelings; being empathetic; showing respect; and acknowledging their needs (Rosenberg & Gallo-Silver, …show more content…
(2014), MHNs can create a therapeutic relationship with a highly distressed and traumatized SU through their initial intervention of creating a safe environment and supporting SU’s stability. Most of the SUs admitted to our acute inpatient unit had experienced significant trauma in their life. Having trust issues and feeling unsafe and insecure are quite commonly observed in people with a trauma history. Therefore, it is important for a MHN to build rapport with the person and provide reassurance regarding their safety in hospital settings. For example, in my nursing practice, I came across a SU who had a trauma history in her past. According to the clinical notes, she witnessed her brother’s death. Her brother was beaten to death in front of her and she was raped when she was 13 years old. As a new graduate nurse initially I felt challenging to build rapport with this SU. Initially, she was very suspicious with my nursing care, however as the days progressed, she started trusting me as she noticed me acknowledging her needs and keeping her things confidential (by directing her to a private place while discussing confidential matters). I used to spend time with her by just sitting beside her in silence and letting her know that I am available for her. Eventually, she felt more comfortable with me and started telling her trauma experience and while talking about her experiences, she mentioned, “I could not sleep at nights, I feel trapped in this

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