New England Aquarium Case Summary

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Introduction

The New England Aquarium has been one of Boston’s most beloved and popular institutions, attracting a robust number visitors. Although they have garnered the support of a wide array of patrons, there is a struggle to attract communities of color. In this paper, an analysis of three central concepts will be assessed for the symbolic and political frames.

Structural Frame

The culture problem is staff members feel uncomfortable speaking with the adolescents in the summer internship program regarding their unprofessional dress and demeanor. The problem is a problem because the staff and summer interns do not have shared values resulting in unprofessional behavior with visitors, which will detract from the number of patrons.

The root cause of this problem is the educators have no experience of working with communities of color. I recommend, Cynthia Mackey
…show more content…
Two possible negative ramifications for implementing this recommendation are volunteers and interns may be less inclined to work once attention is focused on bettering the diversity initiatives and some people of power will not see the importance of hiring a person of color.

The conflict problem is the shared quarters for the volunteers, interns, and students a part of the diversity initiative. The problem is a problem because many issues that arose during the second summer of the diversity initiative was due to the large group of high school students.

The root cause for why this problem is occurring is the aquarium does not know how to resolve staff members enduring differences. I recommend creating twelve-hour rotating shifts. Two possible negative ramifications for implementing this recommendation are further conflict will arise and once the space issue is resolved, the problem of the students work performance will once again

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