Operational Management –
The Customer Relations Team serves as oversight on the USAA and Reverse complaint resolution processes that are managed by separate groups within Nationstar. Oversight includes ensuring both groups deliver timely complaint resolutions as well as providing trend reporting, intake, case creation, and quality assurance for said groups.
The Audit and Risk Committee of the Board of Directors of the parent company shall periodically review complaint activity and trending as provided by management. The Compliance Committee periodically reviews complaint activity and trends complaint compliance testing and remediation results.
The Chief Risk Officer of Originations (CRO), the Senior Vice President (SVP) of Credit Risk and Vice President (VP) of Credit Risk/Underwriting Support will meet at minimum semi-annually each calendar year to review Nationstar’s Credit Overlays to ensure they are current and consistent with Credit Risk analysis data. The SVP Credit Risk and VP-Credit Risk/Underwriting Support will include competitive data and feedback from the lines of business where credit overlays may indicate Nationstar is an outlier or uncompetitive based upon loan performance and/or volume.
Underwriting –
When loans are submitted, based on the initial review, conditions are added to the …show more content…
As a result, the Licensee is exposed to interest rate risk during the period from the date of the lock commitment through the lock commitment cancellation or expiration date; or the date of sale into the secondary mortgage market. Loan commitments generally range between thirty and ninety days; and the Licensee typically sells mortgage loans within thirty days of
The Customer Relations Team serves as oversight on the USAA and Reverse complaint resolution processes that are managed by separate groups within Nationstar. Oversight includes ensuring both groups deliver timely complaint resolutions as well as providing trend reporting, intake, case creation, and quality assurance for said groups.
The Audit and Risk Committee of the Board of Directors of the parent company shall periodically review complaint activity and trending as provided by management. The Compliance Committee periodically reviews complaint activity and trends complaint compliance testing and remediation results.
The Chief Risk Officer of Originations (CRO), the Senior Vice President (SVP) of Credit Risk and Vice President (VP) of Credit Risk/Underwriting Support will meet at minimum semi-annually each calendar year to review Nationstar’s Credit Overlays to ensure they are current and consistent with Credit Risk analysis data. The SVP Credit Risk and VP-Credit Risk/Underwriting Support will include competitive data and feedback from the lines of business where credit overlays may indicate Nationstar is an outlier or uncompetitive based upon loan performance and/or volume.
Underwriting –
When loans are submitted, based on the initial review, conditions are added to the …show more content…
As a result, the Licensee is exposed to interest rate risk during the period from the date of the lock commitment through the lock commitment cancellation or expiration date; or the date of sale into the secondary mortgage market. Loan commitments generally range between thirty and ninety days; and the Licensee typically sells mortgage loans within thirty days of