Reflection Of Communication In Nursing

Improved Essays
Reflections (Experiences of developing the QIP):
Consider the patent’s situation
During my placement with SSU, some patients complain to me that they did not receive clear information about their treatment plan from the health professionals. They appeared frustrating and angry and tended to use the call bell more often.
Reflection
Reflecting back to the situation, patients felt angry and frustration because they did not receive clear information from the staffs. As a nurse, we have the responsibility to maintain effective communication with the patients to deliver the requirement in the National Competency Standard (Nursing and Midwifery Board of Australia, 2006). In this incident, the staffs fail to communicate effectively with the patients. Therefore, miscommunication problem is the right cue of causing the patients’ situation.

Collect information
I started to observe the nursing activities on shift and I found out that the handover was done at the nursing station and the involvement of the patients were low. I noticed an increasing
…show more content…
After I reflect on my aim, I realised that it is too broad and I should just focus on improving the communication between the patients and the nurses using the bedside handover. I have also given a second thought about the alternative methods such as using whiteboard communication and Isobar handover system suggested by the ACSQHC (Australian Commission on Safety and Quality in Health Care, 2011; Wallis, Chaboyer, McMurray, Wallen, & Chang, 2008). However, these methods mainly improve the communications between the health professionals, not the patients. After exploring other strategies, bedside handover is still considered to be the best approach to rectify the miscommunication problem in SSU as it emphasizes on patient centred communications (W Chaboyer, McMurray, Wallis, & Chang, 2008). It indicates that I use the right solution for the right

Related Documents

  • Improved Essays

    Handoff Report Sample

    • 671 Words
    • 3 Pages

    The purpose of the article is clearly stated and correlates with the title of the article. The article clearly states that patient care communication within the hospital continues to be a major challenge. The problem has become so prevalent that patient handoffs are a Joint Commission national patient safety goal. The goal of the project was to improve the effectiveness of communication among caregivers when patients are transferred between…

    • 671 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Strong communications skills are vital in nursing. Communication is the base of a relationship between a nurse and a patient; it can be one of the most powerful tools used in the nursing field. “Socializing is an important initial component of interpersonal communication.” (Perry, Potter, Stockert, Hall, 2013, p. 315). A patient’s first impression is often made from social communication, and starts the moment they enter a care setting.…

    • 719 Words
    • 3 Pages
    Improved Essays
  • Decent Essays

    This mixed descriptive case study was done to describe the structures, processes, and perception of the outcomes of bedside handover in nursing. This study included observation of 532 handovers and 34 nurse interviews. Two separate hospitals were used in this study. One hospital using team nursing and bedside handover had been used for over a year, the second hospital using a variety of nursing models and bedside handover just being implemented, just stopping verbal report in a separate staff room.…

    • 230 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Bedside Handoff Model

    • 1425 Words
    • 6 Pages

    B3b. Research in this area is limited but supports the move from current practices to a bedside handoff model. Most of the studies show current practices to be varied and non-standard. One study found a wide range of handoff styles within one medical center’s 23 wards. These styles varied from group handoffs,…

    • 1425 Words
    • 6 Pages
    Improved Essays
  • Decent Essays

    Bedside Report

    • 248 Words
    • 1 Pages

    The goal of this article is to establish the basis of safe handover between the off going nurse and on coming nurse along with the involvement of the patient and family. Bedside reporting has shown to increase patient engagement, education, responsibility and caregiver support. The nursing aspect of bedside reporting is considered an opportunity to improve communication and accountability between nurses, decrease medication errors and patient falls. A quasi-experimental pre- and post testing design was used to test the effectiveness of bedside reporting.…

    • 248 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Both studies focus on improving patient safety and communication. By working in the health care system, these two studies enhance one’s own practice. Zou & Zhang (2015) in study one describes the importance of nursing handoff and the importance of patient safety throughout this process. It is a time where the oncoming nurse is able to acquire necessary information and ask questions.…

    • 886 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    In nursing care teams, communication has two strong components that correlate directly with each other. Quality improvement impacts safety and vice versa. The goal of improving communication on nursing care teams and consequently maintaining patient safety is the topic of this paper. This significant relationship must be considered, addressed, and embraced in health care systems by each representative member. The connection between safety and quality improvement is strong.…

    • 429 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Assess the potential difficulties of partnership working in HSC? • Poor Communication: Patients’ perceptions of the quality of the healthcare they received are highly dependent on the quality of the interactions of their healthcare clinician and team. Health care workers today acknowledge that poor communication is perhaps one of the most prevalent problems in hospitals or Health and Social care settings. Poor communication, tends to evolve out of the inevitable and irreversible hierarchy of power within hospitals, within in the society of professionals that are supposed work together for the betterment of the environment and patients.…

    • 584 Words
    • 3 Pages
    Improved Essays
  • Great Essays

    Clinical Leadership Theme The aim of this Clinical Nurse Leader (CNL) project is to improve the communication and collaboration among the nurses at Rosewood Care Center’s sub-acute unit. The implementation of bedside reporting to standardize the process of shift handoffs will be part of an evidence-based nursing quality improvement project of the unit. The goal is to develop a change in nursing practice that will ensure the delivery of safe, quality, and effective patient care. The project focuses on the CNL’ core curriculum of Quality Improvement and Safety under the role of an Outcomes manager, who integrates data, knowledge, and information to assess and promote positive patient outcomes (AACN, 2013).…

    • 1164 Words
    • 5 Pages
    Great Essays
  • Improved Essays

    INTRODUCTION Continuity of care is an essential objective promoted in nursing practice (Messam and Pettifer, 2009) and the indispensable component in achieving an effective transfer of patient’s care between health practitioners are often referred to as clinical handover (Evan et al., 2012). The term ‘handover’ is acknowledged as a moment of making a significant transition in maintaining patients’ continuity of care which involves a process whereby a patient is ‘handed over’ from one clinician to another (Anderson et al., 2010). In a hospital survey conducted in 2009 on patient safety-culture, 49% of the participants who were hospital staff reported that relevant patient care information where often lost during the process of shift changes…

    • 263 Words
    • 2 Pages
    Improved Essays
  • Superior Essays

    Patient Handoff Case Study

    • 1088 Words
    • 4 Pages

    Poor communication is identified as a considerable factor to approximately 44000 to 195000 patient deaths. These deaths are because of medical errors. In ED, multiple handoffs happen between nurses, physicians, ancillary staff and other personnel during imaging, testing and admission processes. Around 90% of ED residency directors answered in a survey of no current standardized patient handoff policy. Maughan, Lei & Cydulka (2011) conducted a study to describe ED physician handoff methods and to quantify handoff communication errors.…

    • 1088 Words
    • 4 Pages
    Superior Essays
  • Superior Essays

    Making patient care handoffs a standardized practice across all areas in the health field would decrease the risk of errors. These different solutions would help make communication amongst nurses and other health care workers more clear and concise. Patient care handoffs occur many times in a patients’ stay and must be of the upmost importance. Requiring standardized practices, like the ones in this paper, can help reduce communication errors, medications errors and make it possible for a nurse to react quickly to a patients’ needs. The different types of patient handoffs make the need for standardized procedure even more important.…

    • 1446 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    Delegation In Nursing

    • 758 Words
    • 4 Pages

    Effective Delegation Delegation is an essential skill of a Registered Nurse (RN). According to Zerwekh and Garneau (2014), delegation is “the process for a nurse to direct another person to perform nursing tasks and activities.” This definition of delegation is easy to understand, and seemingly a simple concept. However, delegation is anything but a simple task.…

    • 758 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    The ability to communicate effectively is a vital skill in all aspects of everyday life. Specifically, relational practice refers to the ability to communicate skillfully and appropriately, while being mindful of factors such as context and interplay. This is an especially crucial in the health care setting, and therefore the development of communication skills is a critical component of nursing education. In this paper, I will critique an interaction I had with my sister, Hannah, regarding the state of her mental health and her struggles with anxiety.…

    • 1939 Words
    • 8 Pages
    Superior Essays
  • Great Essays

    This model advocates that when nurses communicate it is appropriate to use the first name of the person they are addressing in order to get their attention. The model further stresses that it is important to not only present the problem, but also present a solution and seek agreement to what has been proposed. Finally, the model suggests that if satisfactory resolution is not attained, move the problem up to the next level of authority (Abudato, 2004). Organizational structure often dictates the way communications occur and it is important to remember that no matter the situation, mutual respect must be maintained. Effective communication among all team members is an important aspect of delivering appropriate patient care and advocating for the patient, and is an area where things can often go…

    • 1655 Words
    • 7 Pages
    Great Essays