My Active Listening Conversation During The Nova Ambassador Program At Jsom

2345 Words Oct 6th, 2016 10 Pages
Active Listening
Scenario:
My active listening conversation occurred during my first training workshop for the NOVA ambassador program at JSOM. It was a Friday afternoon, and among the attendees, there were 3 staff members and 14 NOVA ambassadors, including myself. We were at a small classroom that invited people to sit close to each other, allowing a closer group interaction. I took a seat right in the middle of the classroom, facing right at the presenter, a school faculty member, with a notebook and pencil at hand. While the presentation was not only directed to me, it was very informative and required strong active listening skills as we were going to do a mock presentation/tour following the presentation with the given information. Therefore, I decided to fully engage in the presentation, allowing myself to ask questions, take notes, and show interest through non-verbals.

Conversation:
Topic: Campus Tour Best Practices

Chad (presenter): “Hello everyone, thank you for being here and welcome to the NOVA Team. We will be covering everything you need to know about campus tours, so that you can be an amazing tour leader for our incoming and prospect students.”
(He then went on to covering the basics of giving a campus tour)

While Chad spoke, I pictured myself going through the halls and buildings of our University as he described the tour. I nodded very often and made phatic signals, as I rediscovered my own University through the many traditions and facts that Chad…

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