Self Reflection At Work

Trying to document my performance while doing the job proved to be difficult at times. In the second week, I was stressed at trying to get both done. My boss told me to just do my best and gave me some tips on how I could be more efficient. My motivation was low since my opportunity to perform was limited with all the work I was trying to do. In the fourth week, my boss told me that my performance was much better and that I had made far fewer errors. I still needed to work on understanding some of the aspects of the system because there were easier ways to do a few things. I was taking the long way to do a few things because it was easier, but I needed to learn how to use the shortcuts. I noticed that my motivation increased when my opportunity …show more content…
She said that I was very conscientious about my work and quality of my work. During quality checks, I only had four errors in the eight week span which was another indication of the quality of my work. Having only four errors put me in the “clearly exceeded” section for the services standard. She mentioned that I was able to help our department accomplish our goals. Even with the increased number of payments, phone calls, work load etc, the department was able to get all the money in the bank each day. She was impressed with my ability to deliver outstanding customer service. I did not hesitate to answer or make phone calls to agents and provided them with the information they needed to answer there …show more content…
This included providing outstanding customer service and minimizing the number of errors I made in day to day activities. I was focusing on reducing the number of errors I made to get to the “clearly exceeded” section of the performance review instead of the “exceeded” section. My performance in this area increased because I was able to increase my declarative knowledge of the system, which allowed me to better understand what it does internally. This allowed me to make fewer errors. Even though my performance started off in a very poor state, I ended on a high note by using what I had learned to perform on a very high level. I learned that performance management is a really important aspect to business. It is a good way to track individual employee performance as wells as spot weaknesses that need to be improved. Performance management improves the performance of employees, which will also improve the performance of the