In the Healthcare industry, there are stakeholders (customers, team members (employees), investors, vendors, communities, and the environment) that play a very important role in how successful industry is. These stakeholders help bring in revenue to the hospitals, clinic, pharmacies, and other ancillary departments. The most important stakeholder in the healthcare industry is the patients (customers). If the patients are not satisfied with the healthcare service provided, it will give the hospital/clinic a bad reputation. If the patient constantly had to battle with the billing department of the hospital, it will also give the hospital a bad reputation. The hospital will soon lose patients if these types of negative occurrences happen frequent
