Stakeholder Interest In Business: Sears, Roebuck, And Business

A stakeholder is “any group or individual that can affect or be affected by an organization’s purpose.” With the idea of the stakeholder’s definition, there are many individuals that become affected by any one organization or business. Such people can be shareholders, financiers, employees, suppliers, customers, the surrounding community, and the government. Each different type of stakeholder has their own interests of which they would like to achieve from an organization. The stakeholder’s interests being focused on is that of an organization named Sears Holdings, specifically Sears, Roebuck, & Co. Sears, Roebuck, & Co also known, as Sears is a chain of department stores located in the United States. Sears is a store selling appliances, apparel, lawn and garden equipment, tools, and much more. The stakeholder’s interests being investigated are from an employee (me Timothy Donovan) and a customer of Sears.
Part One:
The interview starts after a transaction in the jewelry department of the McKinley Malls Sears, Buffalo, New York on Monday, October 10, 2016. The conversation started after the transaction, completed by myself, as I handed her a bag filled with clearance jewelry. I asked the woman, “Would you mind if I ask you some questions, …show more content…
Currently there is much dissatisfaction with customers of Sears. The policy of Sears is a 30-day return policy with a receipt. Everyday there is a customer upset with Sears since they are unable to return and even receive store credit, meaning they are not being satisfied as a customer. If Sears allows there to be a return no matter what and a store credit without a receipt, the customers might be more satisfied with Sears and in turn spend more at the store. With higher revenues, it will please the shareholder and investor’s interests since they will have security in their