Mobile Banking Case Study

868 Words 4 Pages
Register to read the introduction… (2006) argues that Anti-Money laundering(AML) and combating financing of terrorism (CFT) can be another challenge in a Bank-Led Mobile Banking model in the sense that whenever account opening and transaction processing is outsourced to retail agents, AML/CFT regulations generally require agents to conduct some aspects of customer due diligence and suspicious transaction reporting. The bank may bear the risk that customers are improperly identified. As a result they may abuse the system. Outsourcing account opening and retail transaction processing to Non-Banks may make it difficult for the bank to observe and report suspicious transactions.
Furthermore, (Berger, 2009) argues that the other shortfall with the current Bank-Focused Banking Model adapted by most of the commercial banks in Malawi in mobile phone banking is that, it does not allow customers to make cash deposits into their accounts. Customers are requested to visit their branches every time they want to make cash deposits, thereafter, they can make cash transfers to other bank account holders or Non-Bank account
…show more content…
& SEPPO PAHNILA (2004) Consumer acceptance of online banking: an extension of the technology acceptance model. Internet Research, 14, 224-235.
PIN, L. & HSIN-HUI, L. (2005) Toward an understanding of the behavioral intention to use mobile banking. Computers in Human Behavior, 21, 873-891.
PORTEOUS, D. (2007) Just How Transformational is M-Banking.
PROENCA, J. O. F. & RODRIGUES, M. A. (2011) A comparison of users and non-users of banking self-service technology in Portugal. Managing Service Quality, 21, 192-210.
SUKI, N. M. & SUKI, N. M. (2011) Exploring the relationship between perceived Usefulness, perceived ease of use, perceived Enjoyment, attitude and subscribers’ intention Towards using 3g mobile services. Journal of Information Technology Management XXII, , 1-7.
TEO, T., URSAVAS, Ö. F. & BAHÇEKAPILI, E. (2011) Efficiency of the technology acceptance model to explain pre-service teachers' intention to use technology: A Turkish study. Campus -- Wide Information Systems, 28, 93-101.
TSELIOS, N., DASKALAKIS, S. & PAPADOPOULOU, M. (2011) Assessing the Acceptance of a Blended Learning University Course. Educational Technology & Society, 14,

Related Documents