Miss Essay

3449 Words Mar 27th, 2015 14 Pages
Unit 1 Developing effective communication in health and social care
Jordanne Dixon
Miss Marsh
Unit 1 Developing effective communication in health and social care
Unit 1 Developing effective communication in health and social care
Jordanne Dixon
Miss Marsh
Unit 1 Developing effective communication in health and social care
Assignment 1 – Types of communication and interpersonal interactions
Assignment 1 – Types of communication and interpersonal interactions

The role of effective communication and interpersonal interaction in building trusting relationships, improving self-esteem and providing appropriate support to meet the needs of individual service users.
Communication is used for giving information, obtaining
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If the nurse writes down the wrong information to the doctor the patient could receive the wrong procedure, wrong medications, and/or the wrong after care which could lead to the patient’s death.
Another example of miscommunication could be at a primary school. Let’s say Jane fell over in the playground and hit her head on the climbing apparatus, the school nurse must write down all the correct information including the time of the incident, the effects of the incident and how she handled it. If Jane started to feel dizzy later on that day at home and then had to go hospital, the primary school would’ve had all the information on her previous injuries. If the school nurse had written down the wrong information such as the wrong effects of the incident Jane might have to go into further examinations to try and solve the problem. If this inaccuracy is pointed out the school nurse may have a warning or actually lose her job. This shows that inaccurate communication could lead to serious issues with the patient and the health care worker.
In health and social care effective communication is important as they communicate and interact with people daily, it also enables the service users to feel relaxed and talk openly as it builds a trusted and positive relationship. It is also important as it allows staff to work inclusively with people of different ages, abilities and backgrounds and to respond appropriately to the variety of problems

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