Mis Wintergear Case Study Essay

673 Words Sep 16th, 2013 3 Pages
MIS 2301 Winter Gear Distribution Case Study

wPlaces order
Confirm order and delivery date, issues invoice confirms invoice fulfills order and ships goods follow up delivery conditions met, and payment received

wPlaces order
Confirm order and delivery date, issues invoice confirms invoice fulfills order and ships goods follow up delivery conditions met, and payment received

Winter Gear Distribution
Winter Gear Distribution
FastFit
FastFit
1.

WGB WGB FastFit

FastFit

2.

A single personnel computer A single personnel computer
Sales
Sales

scanner scanner

Operations Operations

Arrows | Flow of operation | 1 | FastFit places order with sales personnel over the phone |
…show more content…
If the company operated like WGD and had no communication between their departmental systems, confusion on the what, where, and how much of a customer’s order can be messed up or not reflect the changes. Aside from the errors of processing orders, delivery can have errors as well, such as late deliveries or deliveries to the wrong addresses. The business impact is that customers will be dissatisfied and frustrated due to the inefficiency of the supplier company. They will complain about the timeliness, or operation of a company which would harm the company’s reputation and possibly decrease revenues. Bad reviews by customers can lose a company’s past customers or ward away new ones.
5.
Steps | Time elapsed | Customer places order with WGD | ~30-60 mins (over the phone, not very time consuming) | WGD processes order | ~1 day (must check inventory, input order into system) | WGD sends confirmation of order and delivery dates | ~within 1 day (email, digitally) | WGD fulfills and ships order | ~2 days (packages order, checks it over, updates order system input, ships out) | Customer receives shipment | ~3-4 days (delivery is most time consuming but since standard delivery is 5-8 days, fulfillment and delivery add up to about 5 if in U.S) | WGD issues invoice | Occurs during delivery | Customer fulfills payment | Varies, can be immediately or with a payment plan |
WGD can likely ship an order within about 2-3 days but delivery time

Related Documents