A study by Michael Krigsman (2011) on his article “Minnesota HealthMatch: A perfect storm for IT failure” stated that one of the IT project named by HealthMatch lead to a failure. These projects conduct by Department of Human Service of Minnesota (US state) and were start at year 2002. The system is created to improve method for processed health insurance application with the vision to enable caseworkers and customer tapping into an electronic system that can enter through 1000 application a day. It also consist of three component that is a health care system eligibility rules engine, employee workflow and a client portal for state resident to initiate cases into the system.
According to author Michael Krigsman, most projects fail due to shifting requirements, inattentive management, poor communication, and politic. He also stated there are also had many problem with the system like income determination errors because the outcome did not match with the Minnesota Legislative Audit Commission. Therefore, the organization has wasted millions of dollars as …show more content…
Based on the HealthMatch system those confront the serious issues in organization, can be solved if they are having a great teamwork among themselves. The manager and productive workers must be good at solving problems and have a good communication skill. For example, in this case Brian Osberg as an assistant human service commissioner told senior vice president of American Social Chemistry (ACS) in a letter saying that "It is never acceptable for contract staff to yell at their DHS customers or speak to them with disrespect over differences of opinion." From this case, it can be classified that the staff is being rude and not have an ethic toward others. As the person on the same project should be manage to speak with a good attitude so the surrounding at the workplace is conducive for doing
According to author Michael Krigsman, most projects fail due to shifting requirements, inattentive management, poor communication, and politic. He also stated there are also had many problem with the system like income determination errors because the outcome did not match with the Minnesota Legislative Audit Commission. Therefore, the organization has wasted millions of dollars as …show more content…
Based on the HealthMatch system those confront the serious issues in organization, can be solved if they are having a great teamwork among themselves. The manager and productive workers must be good at solving problems and have a good communication skill. For example, in this case Brian Osberg as an assistant human service commissioner told senior vice president of American Social Chemistry (ACS) in a letter saying that "It is never acceptable for contract staff to yell at their DHS customers or speak to them with disrespect over differences of opinion." From this case, it can be classified that the staff is being rude and not have an ethic toward others. As the person on the same project should be manage to speak with a good attitude so the surrounding at the workplace is conducive for doing