There are many vehicle maintenance companies throughout the United States. There is a very high demand for professional, courteous, and high quality automotive services all throughout cities of the United States. Minit-Lube is an automotive repair facility located in Calgary, Alberta, Canada. They have been operating for more than 30 years and offer all types of services including tire services, tune-ups, oil changes, suspension services and exhaust, lubrication services and other mechanical and electrical diagnostics. This automotive services company is also opened 7 days a week and operates on a no appointment necessary policy.
Question 1 The mission of Minit-Lube is to provide fleet and retail customers with exceptional automotive …show more content…
The product design of Minit-Lube tends to differentiate itself from competition by offereing quick service and providing more than just the typical “oil change” to customers. The quality that Minit-Lube provides includes highly trained individuals that are dressed sharply while providing exception customer interaction. Minit-Lube’s process is simple. They have a three-person team that includes one person checking under the fluid levels under the hood, one person window cleaning and vacuming the interior, and the third removing the oil filter and oil, checking the transmission and differntial fluid, and lubricating when needed (Heizer and Render). Minit-Lube performs automotive services in a clean spotless enviornment. The buildings are very clean and are surrounded by beautiful landscaping to give them a better advantage among compeitors. Minit-Lube has a process-orientated layout that organizes a three-person team to provide a more fast paced process to that customers have a smaller waiting period. Minit-Lube’s human resource strategy includes hiring employees which eventually can graduate from The Minit-Lube school and become trained service representatives. Each service team includes three members who are well trained in customer service that can provide fast reliable service. Minit-Lube supply management includes building exceptional relationships with relaible partners that can provide them with top of the line parts and materials. Minit-Lube has a collaboration with Minit Automotive that includes products such FRAM and several oils produced by Quaker State, Penzoil, Castrol, Shell, Esso and Mobil 1 (“Minit-Lube,” 2016). Minit-Lube should keep their inventory to a mininum. There may be slower and busier seasons that can affect the inventory turnover. Doing so may also affect the quality of the inventory and therefore would allow Minit-Lube to ensure that parts can be replaced
Question 1 The mission of Minit-Lube is to provide fleet and retail customers with exceptional automotive …show more content…
The product design of Minit-Lube tends to differentiate itself from competition by offereing quick service and providing more than just the typical “oil change” to customers. The quality that Minit-Lube provides includes highly trained individuals that are dressed sharply while providing exception customer interaction. Minit-Lube’s process is simple. They have a three-person team that includes one person checking under the fluid levels under the hood, one person window cleaning and vacuming the interior, and the third removing the oil filter and oil, checking the transmission and differntial fluid, and lubricating when needed (Heizer and Render). Minit-Lube performs automotive services in a clean spotless enviornment. The buildings are very clean and are surrounded by beautiful landscaping to give them a better advantage among compeitors. Minit-Lube has a process-orientated layout that organizes a three-person team to provide a more fast paced process to that customers have a smaller waiting period. Minit-Lube’s human resource strategy includes hiring employees which eventually can graduate from The Minit-Lube school and become trained service representatives. Each service team includes three members who are well trained in customer service that can provide fast reliable service. Minit-Lube supply management includes building exceptional relationships with relaible partners that can provide them with top of the line parts and materials. Minit-Lube has a collaboration with Minit Automotive that includes products such FRAM and several oils produced by Quaker State, Penzoil, Castrol, Shell, Esso and Mobil 1 (“Minit-Lube,” 2016). Minit-Lube should keep their inventory to a mininum. There may be slower and busier seasons that can affect the inventory turnover. Doing so may also affect the quality of the inventory and therefore would allow Minit-Lube to ensure that parts can be replaced