Protagonist: Mike Silva, the Federal Reserve Bank of New York’s senior supervisory officer for Goldman Sachs.
Main Issue: The main problem in this case is Mike Silva needs to figure out how to get Carmen Seggara to change her disruptive personality in order to communicate more effectively with the rest of her management staff and fellow employees. Many staff members have gotten frustrated because of her negative criticism.
Sub-elements of the Main Issue: The additional issues that will have to be resolved are…
• Why have her fellow co-workers complained about Carmen’s behavior in the hospital?
• Why does she act the way that she does at Goldman?
• What can be done in order to get the organization to gel better together as a unit?
• Should …show more content…
When Carmen was hired at Goldman Sachs, it became evident based on her abrasive personality that some conflict might arise. Silva’s main concern, soon after she was hired, was that she her disruptive personality would become too disruptive which could have an effect on the quality of her work. Throughout the case, it is clearly visible how she believed that her point of view was the only thing that mattered. She was very quick to judge what others said and had no worries when it came to watching her …show more content…
Since her and Silva have collated heads since she basically started at the company it would be a strong move to eliminate the current frustration at Goldman Sachs. Segarra is extremely knowledge and skilled in what she does so if she was moved to another bank she would be able to still use her tools there. The conflict of interest currently at Goldman is out of control and being able to allow her to continue her role or a similar role elsewhere would be in her best interest as well as for Goldman. If she is able to go to another bank and success she will be much better off. She probably still will have to focus on trying to change her behavior if possibly conflict were to arrive. It will be necessary for her to be able to get some not worry about doing so much so fast. At Goldman she was very quick to make judgment or decisions when she did not have all of the proper facts. Carmen will need to be able to not be resistant of change if moved to another bank and be open to new ideas and not let her expertise
Main Issue: The main problem in this case is Mike Silva needs to figure out how to get Carmen Seggara to change her disruptive personality in order to communicate more effectively with the rest of her management staff and fellow employees. Many staff members have gotten frustrated because of her negative criticism.
Sub-elements of the Main Issue: The additional issues that will have to be resolved are…
• Why have her fellow co-workers complained about Carmen’s behavior in the hospital?
• Why does she act the way that she does at Goldman?
• What can be done in order to get the organization to gel better together as a unit?
• Should …show more content…
When Carmen was hired at Goldman Sachs, it became evident based on her abrasive personality that some conflict might arise. Silva’s main concern, soon after she was hired, was that she her disruptive personality would become too disruptive which could have an effect on the quality of her work. Throughout the case, it is clearly visible how she believed that her point of view was the only thing that mattered. She was very quick to judge what others said and had no worries when it came to watching her …show more content…
Since her and Silva have collated heads since she basically started at the company it would be a strong move to eliminate the current frustration at Goldman Sachs. Segarra is extremely knowledge and skilled in what she does so if she was moved to another bank she would be able to still use her tools there. The conflict of interest currently at Goldman is out of control and being able to allow her to continue her role or a similar role elsewhere would be in her best interest as well as for Goldman. If she is able to go to another bank and success she will be much better off. She probably still will have to focus on trying to change her behavior if possibly conflict were to arrive. It will be necessary for her to be able to get some not worry about doing so much so fast. At Goldman she was very quick to make judgment or decisions when she did not have all of the proper facts. Carmen will need to be able to not be resistant of change if moved to another bank and be open to new ideas and not let her expertise