Midwest Retirement Community Case Study

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Midwest Retirement Community will have management team for operation, marketing and financial to manage the business all reporting to the business owner. Business owner is responsible to selecting site, securing finance, registering the business, and obtaining all appropriate permits and license. The business owner is responsible for hiring and firing of all employees with input from managers.
Midwest Retirement Community operation’s team consists of maintenance technician team reporting to operation manager. Operation Manager will directly report to the Owner. This person is responsible handling all client inquiries services and needs. Operation manager ensure appropriate resource and availability of maintenance technician to handle client needs in timely manner. Operation Manager works with Marketing Manager to ensure resolving of the client inquire are satisfactory. Operation Manager will find alternate resource for shortage if needed and escalate any client inquires that is not fulfilled to the owner in a timely manner. Maintenance Technician reports directly to the Operation Manager. This person directly works with client to address the issues. This person will require certification to work on request for electrical or plumbing issue. Any services or care that this person can’t
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The first goal is for business owner to select site and secure finance to start Midwest Retirement Community. Second goal is for business owner to hire top line manager and get managers involved in hiring accounting associate and maintenance team. Third goal for the company is to market to have 100% occupancy by the end of the first year. Next two long term goals are oriented towards growth. The company goal is to expand service to assisted living and restaurant. Another goal is to hire additional employees to support growth creating a full service retirement

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