When placed in Pareto chart (Figure 3) it is noticed that there are 16 short samples that have been received in the laboratory that a laboratory test had to be cancelled due to not enough specimen collected. The receivers’ responded well to the chart showing great improvement on calling the physician. There were still microbiology laboratory tests cancelled but most of them were due to the physician’s request. The one specimen that was not cancelled due to physician’s request was found to be a miscommunication between receivers’ at a shit change. The receiver coming onto the shift did not understand that the physician was not called by the receiver leaving and assumed that microbiology laboratory was cancelled (they did not want to call the
