The objective of the division is to improve the City of Atlanta infrastructure …show more content…
For instance, the Office of Fleet Services offers vehicle maintenance repair, vehicle rentals, fueling facilities, towing services, and Online Auction opportunities. The combined functions relate and support one another, which led the division earning a spot in the 100 Best Fleet Magazine in 2012, 2013, and 2014. On the other hand, the success the Office of Fleet Services has encountered is due to understanding the difference between operational effectiveness and strategy. Operational effectiveness can be defined as performing similar functions as your competitors, meanwhile strategy is described as performing the different activities from rivals or performing the same tasks in different ways. Operational effectiveness is often duplicated by opponents, which requires the organization to endure a strategy that adds value to meet consumer demands more efficiently and effectively.