Pay performance is part of Medicare’s new program, which is an effort to shift to reimbursement models that pay for high-quality care rather than a high quantity of care. Hospital Consumer Assessment of Healthcare Providers and Systems initiative. (Abbreviated as HCAHPS and often pronounced as “H-caps.”) itself is a survey instrument that aims to measure patient satisfaction with the entire hospital experience. Board members and stake holders our Hospital is not exempt from this program. Unfortunately, there is a major gap in our pay scale due to we have no patient satisfaction scale program initiated at our facility. It is crucial that we implement this program within the next year. I believe if we introduce this new program as a solution,
