Scenario One
Norris is a receptionist who has been working for the Medical Offices for several years. According to his annual performance reviews, he has performed consistently well and frequently completes tasks beyond his expected duties. Recently, the practice hired a new receptionist named Kenda. Over the week, you have overheard Norris loudly and publicly commenting on Kenda’s work. In particular, he has complained about her returning late after her lunch break, texting on her cell phone while patients are waiting to be served, and browsing social media sites during work. You notice that Norris recently does not seem as happy and energetic, and the quality of his work has been declining. Today, you witnessed Norris complaining loudly enough …show more content…
In this scenario, a problem is the fact that Kenda was hired to work with Norris. However, she does not work on her tasks accountably, as she comes to work late, she uses the phone and social media when patients are waiting for her. As a result, Norris gets disturbed by Kenda’s ways of behaving at …show more content…
The second problem is that the staff members do not have much experience using the system which will require trainings and more procedures.
What are the possible causes and contributing factors of each problem?
The first problem is the fact that the Electronic Health Records system is very expensive. One of the causes is that the systems might require expertise for its installation making the cost higher. In addition, there might be other resources that require much money then, making the cost higher. Some of the factors include underdevelopment and technology illiteracy in the Medical Offices locality.
How can these problems impact the Medical Offices and its patients?
If the hospital does not integrate the system, the Medical Offices will be affected as there will be fines that are not affordable. On the other side, integration of the system will also be costly, leading the hospital to running out of money. On the patients’ side, the hospital might decide to charge them more money as a new source of funds to afford the system. However, the installation of the system will be very important to their health records, quickening services and will prevent them from carrying medical forms wherever they go around the
Norris is a receptionist who has been working for the Medical Offices for several years. According to his annual performance reviews, he has performed consistently well and frequently completes tasks beyond his expected duties. Recently, the practice hired a new receptionist named Kenda. Over the week, you have overheard Norris loudly and publicly commenting on Kenda’s work. In particular, he has complained about her returning late after her lunch break, texting on her cell phone while patients are waiting to be served, and browsing social media sites during work. You notice that Norris recently does not seem as happy and energetic, and the quality of his work has been declining. Today, you witnessed Norris complaining loudly enough …show more content…
In this scenario, a problem is the fact that Kenda was hired to work with Norris. However, she does not work on her tasks accountably, as she comes to work late, she uses the phone and social media when patients are waiting for her. As a result, Norris gets disturbed by Kenda’s ways of behaving at …show more content…
The second problem is that the staff members do not have much experience using the system which will require trainings and more procedures.
What are the possible causes and contributing factors of each problem?
The first problem is the fact that the Electronic Health Records system is very expensive. One of the causes is that the systems might require expertise for its installation making the cost higher. In addition, there might be other resources that require much money then, making the cost higher. Some of the factors include underdevelopment and technology illiteracy in the Medical Offices locality.
How can these problems impact the Medical Offices and its patients?
If the hospital does not integrate the system, the Medical Offices will be affected as there will be fines that are not affordable. On the other side, integration of the system will also be costly, leading the hospital to running out of money. On the patients’ side, the hospital might decide to charge them more money as a new source of funds to afford the system. However, the installation of the system will be very important to their health records, quickening services and will prevent them from carrying medical forms wherever they go around the