Activities are individual projects held by the program itself. According to Hatry (2007), “While amounts of work by themselves are not outputs or outcomes, workload data can be used to produce outcome data. In some programs, the amount of work not completed at the end of a reporting period can be considered a proxy for delays of service to customers” (pg.16). This explains that the things we do at work affects the output. There are two different types of activities in the Medicaid program: enrollment and payment. Firstly, Medicaid was designed to help communities who need coverage for health reasons. There are people who have limited resources, so they cannot afford to purchase health insurance that will support them. Medicaid creates an opportunity
