Pete Clark, Director, Business Operations has been with Mediacom since July 2009. During this time Pete’s performance has been acceptable with his last performance scores at 3.32. Throughout 2017 Pete’s performance has been less than what is expected in this role. His 2017 MMIP Mid-Year Score is 2.78. We are dissatisfied in his lack of managerial judgment, communication and follow-through with company procedures.
I meet with Pete on a weekly basis to discuss areas of concern, but until this last audit we have not seen any noticeable movement. I have identified areas that have not seen any improvement until recently. I’ve had discussions with the corporate audit team and below are some of their findings. As a result, Paul Pecora has lead monthly compliance meetings the past few months, I believe the improvement on the last audit is the direct result of Paul’s meetings. …show more content…
Some of the issues listed were dates the region responded for corrections to be made were consistently missed and resolution still pending on audit issues. Most of these are stated below:
• Contractor chargebacks for missing traps and disconnects not done that were reported by field auditors- consistently not charging back contractor, when employee involved to chargeback contractor left Mediacom, chargebacks were not happening for at least 6 months until Audit addressed it.
• Collector commissions- there is no on-going detailed review- we had issues with this 2-3 years ago in Georgia – audit had to train Amy on how to review the collector CPE returns.
• Employee payroll deductions for lost equipment not charged back consistently
• COD report – lack of evidence of review and follow-up
• CIL – continual issue, mostly in Georgia, lack of follow-up
• Bulk Acct Clean up- lack of resolution and follow
I meet with Pete on a weekly basis to discuss areas of concern, but until this last audit we have not seen any noticeable movement. I have identified areas that have not seen any improvement until recently. I’ve had discussions with the corporate audit team and below are some of their findings. As a result, Paul Pecora has lead monthly compliance meetings the past few months, I believe the improvement on the last audit is the direct result of Paul’s meetings. …show more content…
Some of the issues listed were dates the region responded for corrections to be made were consistently missed and resolution still pending on audit issues. Most of these are stated below:
• Contractor chargebacks for missing traps and disconnects not done that were reported by field auditors- consistently not charging back contractor, when employee involved to chargeback contractor left Mediacom, chargebacks were not happening for at least 6 months until Audit addressed it.
• Collector commissions- there is no on-going detailed review- we had issues with this 2-3 years ago in Georgia – audit had to train Amy on how to review the collector CPE returns.
• Employee payroll deductions for lost equipment not charged back consistently
• COD report – lack of evidence of review and follow-up
• CIL – continual issue, mostly in Georgia, lack of follow-up
• Bulk Acct Clean up- lack of resolution and follow