7. There is no formal process in place to identify a legislative fee change for a credential fee. An update to the Master Fee Table could either not be identified, or be identified and communicated to the wrong department, causing a fee change to not be updated.
There should be a clear understanding of how this process works in the Credentials Department when updating the Master Fee Table. This process should be well-communicated so that all other departments that could potentially be involved in updating fees for this area are aware of their responsibilities. There were no legislative fee changes relating to credentials for the July 1, 2016 deadline. Thus, the Credentials Department did not have a defined process in place at the time.
There should be a clear understanding of how this process works in the Credentials Department when updating the Master Fee Table. This process should be well-communicated so that all other departments that could potentially be involved in updating fees for this area are aware of their responsibilities. There were no legislative fee changes relating to credentials for the July 1, 2016 deadline. Thus, the Credentials Department did not have a defined process in place at the time.