Mary Lou Case Study Answers

Decent Essays
Comments: Mary Lou does not meet expectations in the areas of quality of work, positive attitude, or job flexibility. The scoring is a outcome of the Mary Lou gave refusing to participate in essential assessments the VAS needed to gauge her abilities.

Test Results

The VAS administered and a variety of clerical assessments.

Name of test: OPAC – Office Proficiency Assessment & Certification

Test information and Score(s)
OPAC software measures critical skills and abilities required in today’s administrative and clerical positions. OPAC’s complete suite of validated tests includes typing speed and accuracy. (See Appendix for scores).

Interpretation
When reviewing Mary Lou’s Words per Minute (WPM) and Keystroke per Hour (KPH) speed, there
…show more content…
The VAS noticed most of Mary Lou’s errors where caused by dismissing punctuation, replacing words with abbreviations, and losing her place within paragraphs. Overall Mary Lou was observed to knows the keyboard and does not look while typing; with in-depth typing exercises her speed and accuracy can be improved.

Name of test: WiseOwl Training – Skills Assessment Tests

Test information and Score(s)
WiseOwl Training – Skills Assessment Tests is an online training that analyzes and evaluates an individuals Microsoft Office skills. Our Office 2016 test is divided into the following 4 sections Excel, Outlook, PowerPoint, and Word. The test consists of 20 questions randomly drawn from a pool of 347. (See Appendix for scores).

Interpretation
Mary Lou’s knowledge level of Microsoft office and basic computing skill based on her test results are not generated due to discontinuance of the assessment.

• Office Skills 2016 – No Scores Generated

Comments:
Mary Lou felt that this test was extremely difficult and refused to continue. The VAS informed Mary Lou that the questions help assess what level of skill she has in each program, so that appropriate recommendations for course work can be submitted. Mary Lou stated “place me in beginner, because I know nothing about these

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