As with most agencies, T. Medina agrees that the main goal at Mark Twain Behavioral Health is providing good quality services. She states that her agency provides services like, PSR groups or Psychosocial Rehabilitation groups, medication management, community support, managing case work, and addressing physical, as well as mental health (personal communication, September 27, 2016). This list of services might include encouraging socialization with peers, linking clients to services such as housing, food stamps, Medicaid, etc., grocery shopping, doctor appointments and other day to day activities. She is literally there to help her clients do what others do daily. “We work to give them independence” (T. Medina, personal communication, September 27, 2016).
Three Components of Case Management Although, case management has several ways of documenting, Mark Twain Behavioral Health chooses to do most of their documentation, electronically. This makes it easier as a case manager continually documents their interactions with their applicants/clients. This documentation not only allows records for their agency, but also allows for the …show more content…
The assessment phase is all about studying the client. The client would meet with the case manager for an initial contact. T. Medina explains “it is within this first contact with the client, that I start establishing trust and a relationship with the client” (personal communication, September 27, 2016). She went further to state that she explores, with the client, the problem or problems the client has and then talks with them, about their expectations. Woodside and McClam (2013) support T. Medina’s statement by stating, “…client participation and service coordination are critical components in the success of the process” (p. 19). The client is a good source of information if they feel they can trust their case managers or the professionals working with
Three Components of Case Management Although, case management has several ways of documenting, Mark Twain Behavioral Health chooses to do most of their documentation, electronically. This makes it easier as a case manager continually documents their interactions with their applicants/clients. This documentation not only allows records for their agency, but also allows for the …show more content…
The assessment phase is all about studying the client. The client would meet with the case manager for an initial contact. T. Medina explains “it is within this first contact with the client, that I start establishing trust and a relationship with the client” (personal communication, September 27, 2016). She went further to state that she explores, with the client, the problem or problems the client has and then talks with them, about their expectations. Woodside and McClam (2013) support T. Medina’s statement by stating, “…client participation and service coordination are critical components in the success of the process” (p. 19). The client is a good source of information if they feel they can trust their case managers or the professionals working with