Mark 1120 Case Study

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- The student, initially, sent an email through self-service and provided the case number, 09066551.
- According to the student, he has completed one assignment.
- I asked for the course and the section, as I could not open another tab and cannot accessed the student's account, after I transferred to a different station.
- Asked the student if he was referring to the access code - (5WYC-228I-R1TY-F250-SYR6).
- Searched SAT for Claim Code Search and it is a message, the code does not exist.
- Asked the student if he has the registration link provided by the instructor, so I asked for the instructor's name (Kimberly Jang).
- Asked the student if the course name is F2016 MARK 1120 Introductory Marketing and the section 053 and it is correct.

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