This letter is to acknowledge that we have received and reviewed your request letter. On behalf of the team here at Maple Mountain Outfitters, I am sincerely apologetic that the Mountaineer (Item #51-6131), which you purchased for $159.95, plus $5.56 for shipping did not meet your expectations. Maple Mountain Outfitters strives to (provide/offer) quality products and is committed to putting out products that satisfy our consumer needs. We completely understand all the hardships that a defective pack can cause and this is why we deeply regret that this occurred. Unfortunately, it has come to our attention that this product was part of an order that cleared the manufacturers’ inspection when they should not have because of faulty threads. Measures
