Essay on Managing Change

3755 Words Apr 25th, 2011 16 Pages
Briefly describe a significant organizational change which has occurred within the last 5 years. Identify the main internal and external drivers which made the change necessary, and discuss the issues they raised for the organisation

i. ii. I am writing about an organisation called Charity InvestmentLimited. This organisation was established in 2003 in Lagos state Nigeria. It has staff strength of 350 employees having a hierarchical structure (Madus financial statement 2007). Charity Investmentwas set up for the packaging and selling of portable drinking water called “Lila”. The water is packaged in a 35cl and 1 Litre plastic bottles. It has various distribution outlets within the country but production is only done
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Managing organisational change is the process of planning and implementing change in organisations in such a way as to minimize employee resistance and cost to the organisation while simultaneously maximizing the effectiveness of the change effort. Today's business environment requires companies to undergo changes almost constantly if they are to remain competitive. These were the thoughts / ideas of Charity InvestmentLimited before embarking on the change.
The internal and external drivers which made this change necessary are change in consumers’ preference and the intensification of competition from other service providers within the industry. It was a planned change with major contribution in the area of process engineering by emphasising standasation and quality (Henry Ford). Due to the high competitiveness in the industry, quality was the watch word for Madus Investment, though they are already known for high quality as a result of the portable water already being sold. Though, this organisation is a bureaucratic organization, managed in a well structured and formal way, it was more adaptable to change. The change was prescribed from top-down. Rules, regulations, hierarchy, authority and impersonality were the hallmarks of a bureaucratic organisation (Max Weber, M (1947). The organisation was a bureaucratic organization, being a limited liability company; the change was necessitated by the consumers’

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