Managing and Resolving Conflicts Essay

1524 Words Oct 11th, 2010 7 Pages


Many atimes when the term conflict is used, the association made is with physical violence. Though, news media and other sources often use conflict and physical violence interchangeably. The concept of conflict is far more expansive. In many cases, conflict in the workplace just seems to be a fact of life. We’ve all seen situations where different people with different goals and needs have come into conflict. The fact that conflict exists is not necessarily a bad thing. As long as it is resolved effectively, it can lead to personal and professional growth.

In many cases, effective conflict resolution skills can make the difference between positive and negative outcomes. The good
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Case Study

Fig 1 Conflict Management And Resolution Approaches

Private decision making by Private third-party Legal (Public), Extra-legal coerced
Parties’ decision-making authoritative decision making third-party decision making

Conflict Informal Negotiation Mediation Administrative Arbitration Judicial Legislative Nonviolent Violence
Avoidance discussion decision decision decision direct action and problem- solving

Increased coercion and likelihood Of win-lose outcome

 Fig 1 overleaf shows the approaches involved which vary in terms of the formality of the process, privacy of the approach, the people involved, the authority of the third party, type of decision that will result and the amount of coercion that is exercised by or on the disputing parties.

Conflicts between people are normal, natural and inevitable part of life – at work, home and in all our relationships with others. Unfortunately, most of us don’t really accept this fact and we still get surprised and distressed when it is clear

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