Managers Perspective Paper
Kenneth L. Arrington
Aviation maintenance professionals have earned high levels of technical skills training associated with their profession, however research in a number of industrial sectors indicate that up to 80% of accident causes can be attributed to a breakdown in human interaction. Human error cannot be eliminated it is essential fact of the human condition (Maddox, 1998).
Maintenance professionals will always try to avoid making errors. Unfortunately, even the most highly trained and motivated professionals will make mistakes, however, with suitable understanding of the human factor and appropriate training, professionals can mitigate the …show more content…
The Federal Aviation Association (FAA) held an international conference to address aging aircraft in June of the same year (1989), and the conclusion of the conference was noted, “The more we look at problems in maintenance operation, and particularly those of aging aircraft, the more we saw human factor as some part of the problem (Congressman James Oberstar, pg. 3, 1989). The process of inspecting rivets is monotonous, repetitious, exhausting work susceptible to human error. How do we ensure that the right information is finding its way to the right people at the right time? How do we know whether training or inspectors and mechanics are all it