Essay on Management Information System

4717 Words Sep 14th, 2015 19 Pages
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908E04

STARS AIR AMBULANCE: AN INFORMATION SYSTEMS CHALLENGE

Professors Malcolm C. Munro and Sid Huff wrote this case solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality.
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In early 2008, Sharaz Khan, the recently appointed chief information officer (CIO), confessed he was still so new that he had to be careful to avoid getting lost as he navigated the many hallways and staircases in the STARS office facility. With extensive experience as director of technology at a Chicago hospital and two master’s degrees, including one from Harvard University’s Kennedy School of Government, Khan brought valuable expertise and vision to the organization and had much to contribute. However, when he arrived at STARS, rather than inheriting a well-oiled machine he could fine-tune, Khan quickly realized he needed to rebuild many aspects of the information technology (IT) operation. An interim manager had begun the rebuilding process but much needed to be done.
A big part of the problem was a simple lack of awareness across the organization of the critical nature of IT over time. Glancing out the window after lunch in the Wings restaurant as a corporate jet glided past, Khan pointed out with mild chagrin that in the recent 72-page STARS Critical, Strategic and Operational Plan, technology merited only a single paragraph. Still, he felt the oversight was largely a result of the absence of executive-level IT representation when the STARS executive team had developed the plan. Yet several elements in the plan clearly hinged on a strong and effective information systems function. Khan saw that among his many problems was the need to better

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